At Serene Styles, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please review our policy below to ensure a smooth experience.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unworn, unused, and in its original condition.
  • In the original packaging with all tags attached.
  • Returned within 15 days of receiving your order.

Non-Returnable Items

Based on our product categories, the following items are non-returnable:

  • Dresses: Due to hygiene reasons, dresses cannot be returned unless they are defective or damaged upon arrival.
  • Jumpsuits: Similar to dresses, jumpsuits are non-returnable unless there is a manufacturing defect.

How to Initiate a Return or Exchange

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange. Please include the following details in your email:

    2. Subject: Return/Exchange Request – Order #12345

    Dear Serene Styles Team,

    I would like to request a [return/exchange] for my recent order (#12345). The item(s) I wish to return/exchange are:

    • Item Name: [Insert Item Name]
    • Size: [Insert Size]
    • Reason: [Insert Reason]

    Please provide further instructions on how to proceed.

    Thank you,

    [Your Full Name]
  2. Receive Instructions: Our customer service team will respond with a Return Merchandise Authorization (RMA) number and instructions on where to send your item.
  3. Ship Your Item: Package your item securely and include the RMA number on the outside of the package. Ship it to the address provided in the instructions.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

If you are exchanging an item, please note that the new item will be shipped once the returned item is received and inspected. Shipping costs for exchanges are the responsibility of the customer unless the exchange is due to a defect or error on our part.

Contact Us

If you have any questions about our Returns & Exchanges policy, please don’t hesitate to contact us at [email protected].

Thank you for shopping with Serene Styles!