Welcome to Serene Styles! Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you don’t find what you’re looking for, feel free to contact us at [email protected].
Product Questions
What types of products does Serene Styles offer?
We offer a curated collection of women’s fashion, including dresses, jumpsuits, pants & shorts, skirts, and topwear.
Are your products available in all sizes?
Yes, we strive to offer a wide range of sizes to cater to all body types. Please check the product description for specific size availability.
Shipping & Delivery
How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Standard shipping takes 10-15 business days, while free shipping (for orders over $50) takes 15-25 business days.
Do you ship internationally?
Yes, we offer global shipping, excluding certain remote areas and parts of Asia. If you’re unsure about your location, please contact us.
Can I track my order?
Yes, once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your delivery in real-time.
Returns & Exchanges
What is your return policy?
You have 15 days from the date of delivery to return or exchange an item. The item must be in its original condition with all tags attached. Visit our Returns Policy page for more details.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] to start the process.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
Customer Service
How can I contact customer service?
You can reach us via email at [email protected] or visit our website for more contact options.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.
Thank you for choosing Serene Styles as your partner in style. We look forward to delivering your next favorite piece!