At Serene Styles, we understand that timely delivery is crucial to your shopping experience. Whether you’re preparing for a special occasion or simply updating your wardrobe, we strive to ensure that your orders reach you as quickly and efficiently as possible. Below, we’ve outlined everything you need to know about our delivery process, so you can shop with confidence.
Order Processing Time
Once you place an order, our team works diligently to process it within 1-2 business days. During peak seasons or promotional periods, processing times may slightly extend, but we always aim to keep delays to a minimum.
Shipping Options
We offer two convenient shipping options to cater to your needs:
- Standard Shipping: For a flat fee of $12.95, your order will be shipped via DHL or FedEx. Delivery typically takes 10-15 business days after dispatch.
- Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery under this option usually takes 15-25 business days after dispatch.
Please note that delivery times may vary depending on your location and customs clearance processes, especially for international orders.
Shipping Destinations
We proudly offer global shipping, ensuring that women worldwide can enjoy our curated collections. However, due to logistical constraints, we are unable to deliver to certain remote areas and parts of Asia. If you’re unsure whether we ship to your location, feel free to contact our customer service team at [email protected].
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number. This allows you to monitor the progress of your delivery in real-time. If you have any questions or concerns about your shipment, our customer service team is always here to assist you.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, you have 15 days from the date of delivery to initiate the process. Please ensure that the item is in its original condition with all tags attached. For more details, visit our Returns Policy page.
Our Commitment to You
At Serene Styles, we are committed to providing a seamless shopping experience from start to finish. Our delivery options are designed to offer flexibility and convenience, ensuring that your fashion needs are met with elegance and efficiency. Thank you for choosing us as your partner in style. We look forward to delivering your next favorite piece!
For any further inquiries, feel free to reach out to us at [email protected] or visit our website.